Alliance & Leicester backs UK-based call centres

Alliance & Leicester has spoken out in favour of call centres based in the UK, saying that they offer the customer a better service.

The company has said it believes that a more local service is what the customer wants, enabling it to serve its customers' needs more efficiently.

Alliance & Leicester conducted research last year showing that 87 per cent of people in the UK would prefer not to have their financial services handled by overseas call centres.

Over half were concerned about the security of their personal information, while 47 per cent thought it led to a poorer service.

Alliance & Leicester has therefore promised its customers that it will maintain its UK-based call centres and avoid outsourcing activity to other countries.